Support
Running Machine Support
Use this page if you need help with sign-in, treadmill photo extraction, saved run history, syncing, privacy, or account deletion. The goal is to keep support straightforward for real users and app store reviewers alike.
- Support email
- contact@jaeyeon.com
- Expected response time
- Replies within 2 business days
How to contact support
Send support requests to contact@jaeyeon.com. Clear, specific messages make it much easier to reproduce issues and respond without repeated follow-up.
If your message is about privacy or account deletion, mention that in the subject line so it can be routed quickly.
What support can help with
- Sign-in or account access issues.
- Unexpected extraction results from treadmill photos.
- Problems reviewing, saving, or syncing run history.
- Questions about privacy, deletion, or retained data.
- General product guidance and troubleshooting.
Before you send a report
If the issue depends on a specific treadmill photo, note whether the image was clear and front-facing. If the issue is about sync or deletion, mention whether it happened on one device or across multiple devices.
Frequently asked questions
How quickly will I receive a reply?
The target is a reply within two business days. Complex issues may take longer if they require backend investigation or identity verification.
What should I include in a bug report?
Include the app version, device model, OS version, a concise description of the issue, and screenshots when available. For extraction issues, say whether the problem happened at photo selection, extraction, review, or save.
How do I delete my Running Machine account?
Use the in-app Account -> Delete Account flow while signed in. If you cannot access the app, follow the fallback instructions on the Running Machine delete-account page or email support.
Include this in your request
- 1Your app version and device model.
- 2Operating system version.
- 3Whether the issue happened during sign-in, photo selection, extraction, review, saving, sync, or account deletion.
- 4A short description of what you expected and what happened instead.
- 5Relevant screenshots or screen recordings, if available.
Direct contact
Email all product, billing, or account questions to contact@jaeyeon.com. If your issue involves purchases, include the relevant store receipt or order reference when available.